LEGAL

Terms of Service & Warranty

JB Vending Services

1. Introduction

Welcome to JB Vending Services. By purchasing a vending machine, hiring equipment, or using our free vending placement service, you agree to the terms outlined below.

These terms are designed to protect both you and us and to ensure every machine we install or sell operates smoothly.

If you have any questions, you can contact us anytime at [email protected]

2. Product Sales Terms

2.1 Lead Times

  • All machines are custom-built to order.
  • Typical lead times range from 4–8 weeks, depending on model, stock, and shipping.

2.2 Payment Terms

  • A 50% deposit is required to begin production.
  • Remaining balance is due prior to delivery or pickup.
  • Machines will not be released until full payment is received.

2.3 Delivery & Installation

Customers may choose:

  • Delivery only, or
  • Delivery + full installation (where available)

We take all care during delivery and setup, but we are not responsible for building access restrictions, narrow doorways, stairs, or damage caused by customer-provided transport.

3. Warranty Terms

3.1 Standard Warranty

All Avero vending machines sold by JB Vending Services include:

10-Month Warranty Coverage (parts & labour)

Covers:

  • Control boards
  • PCBs
  • Wiring harnesses
  • Motors
  • Touchscreens (for Touch models)
  • Sensors, spirals, and vending mechanisms
  • Refrigeration units (compressor, condenser, evaporator)

3.2 What Is Not Covered

The warranty does not cover:

  • Damage from misuse, abuse, vandalism, or accidents
  • Water damage
  • Incorrect installation by a third party
  • Power surges (surge protection is recommended)
  • Software alterations not authorized by JB Vending
  • Normal wear and tear items (globes, switches, cosmetic panels)

3.3 Warranty Process

If a fault occurs:

1

Contact Us

With machine model + serial number

2

Provide Evidence

Video/photo of the issue

3

Remote Diagnosis

We diagnose remotely

4

Resolution

Parts shipped + instructions provided

If the repair cannot be done remotely, onsite service can be arranged (fees may apply outside warranty scope).

4. Add-On Warranties

Cashless Payments (Nayax VPOS Media 4)

Covered by Nayax's manufacturer warranty. JB Vending provides installation support but is not responsible for third-party hardware faults.

Coin Mechanisms & Bill Acceptors

Covered by the manufacturer's standard hardware warranty.

Security System Add-Ons

Cameras and NVRs (HikVision + TP-Link VIGI) include manufacturer warranties and must be registered with the manufacturer for full coverage.

5. Free Placement Vending Service Terms

These terms apply to workplaces using our free vending machine service.

5.1 Machine Ownership

All machines remain the property of JB Vending Services.

5.2 Product Pricing

Pricing may vary depending on supplier cost, location, and stock availability. We will always inform the business before major price adjustments.

5.3 Maintenance

We handle:

Restocking
Repairs
Payment systems
Cleaning
Monitoring
Security

Customers must:

  • Provide 24/7 access to the machine
  • Ensure machines are not unplugged
  • Prevent unauthorized relocation or tampering

5.4 Removal of Machines

We reserve the right to remove or relocate a machine if:

  • Sales are consistently low
  • The machine is being misused
  • Access is restricted
  • A safety issue is identified

6. Returns & Refunds

Because all machines are built to order, returns are not accepted unless:

  • The machine is significantly not as described
  • A major fault occurs within consumer law guidelines

Change-of-mind returns are not available for vending machines.

7. Limitation of Liability

JB Vending Services is not liable for:

  • Loss of business revenue due to machine downtime
  • Spoiled stock caused by power outages or misuse
  • Installation damage caused by customer-provided movers
  • Data loss from third-party payment systems

8. Software & Connectivity

Some features require internet access (4G, WiFi, or Ethernet).

We are not responsible for:

  • Poor signal strength
  • Customer network issues
  • Third-party outages (Nayax, banks, carriers)

9. Privacy Policy (Summary)

We only collect information necessary to deliver our services. This may include:

Contact details

Site access details

Payment system information

Machine activity for analytics

We do not sell or share data with third parties except where required for payment processing or warranty support.

PRIVACY POLICY

Privacy Policy

Last Updated: December 2024

Your Privacy Matters

At JB Vending Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you interact with JB Vending Services, we may collect:

Contact Details

Name, email, phone, business name

Location Info

Delivery address, installation site

Payment Info

Billing details (securely processed)

Communications

Inquiries, support requests, feedback

Vending Machine Data

For machines we own (Free Placement Service):

  • Sales data and transaction records
  • Machine performance logs
  • Security camera footage (if installed)

How We Use Your Information

Service Delivery

Process orders, arrange delivery, install machines, provide support

Customer Communication

Respond to inquiries, send updates, provide technical support

Business Analytics

Analyze trends, optimize inventory and service routes

How We Share Your Information

We do not sell, rent, or trade your personal information.

We only share information with:

Service Providers

Payment processors, shipping companies, Nayax (cashless payments)

Legal Requirements

When required by law or to protect our legal rights

Your Privacy Rights

Access

Request your personal data

Correction

Update inaccurate information

Deletion

Request data removal

Opt-Out

Unsubscribe from marketing

To exercise these rights, contact us at [email protected]

Privacy Questions?

Contact us about your privacy or data:

221 Leitches Rd, Brendale QLD 4500
[email protected]
07 2147 8862

We respond to privacy inquiries within 30 days.

Questions About These Terms?

We're here to help! Contact us anytime and we'll clarify any questions you have about our terms, warranty, or services.

Email Us 07 2147 8862

We typically respond within 24 hours